Client Services Associate

Remote

Full Time

Experienced

The Client Services Associate supports successful client implementations and ongoing account needs within Ludi’s healthcare technology platform. This role partners closely with the VP of Implementation and VP of Account Management to ensure accurate data loads, quality assurance, contract mapping, and client training support. The ideal candidate combines healthcare knowledge, analytical thinking, and strong organizational skills to contribute to seamless client onboarding and operational excellence in a fast-paced, early-stage environment.

Key Responsibilities:

Assist in client implementations by loading client data into software input formats with accuracy and efficiency.
Review and assess physician-hospital duty structures and provide recommendations on appropriate mapping within the platform.
Support project work as needed, including help with scout management, product testing, service calls, and physician/approver training.
Conduct quality assurance on data loads and other deliverables at the direction of the Senior Director of Implementation.
Identify trends during contract review, apply critical thinking, and escalate issues appropriately to senior leadership.
Assist the Senior Director of Implementation in coordinating timelines for data loads, QA processes, and client-specific requirements.
Identify opportunities to expand existing client relationships and recommend additional Ludi products and services that align with each client’s needs.
Partner with the Senior Account Manager to present upsell opportunities, support renewals, and contribute to account growth goals.
Remote position, but must be located in the United States

Education, Experience, and Skills

Bachelor’s or master’s degree preferred
2-3 years of healthcare-related experience required; familiarity with physician-hospital contracts strongly preferred.
Working knowledge of healthcare industry dynamics, particularly provider compensation and contractual structures.
Articulate and resourceful communicator comfortable engaging with stakeholders at all organizational levels.
Strong organizational skills with meticulous attention to detail, particularly in data accuracy and documentation.
Demonstrated critical thinking and ability to identify trends or inconsistencies in contract review.
Strong writing, project management, and time management skills.
Ability to work independently in a home office environment within a fast-paced, early-stage company.
Flexible and adaptable, with the ability to move across functional areas depending on business needs.
Experience selling or expanding accounts within hospitals, health systems, or physician groups is preferred.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Do you have at least two years of professional experience working in healthcare?*

Have you been responsible for quality assurance or auditing of data or documentation, where finding errors and inconsistencies was a core part of your role?*

In a previous role, were you responsible for selling additional products or services to existing customers (upselling or expanding accounts) in a healthcare setting?*

How would you rate your experience reviewing or working with contracts between physicians and hospitals (for example, employment agreements, medical directorships, call coverage, or duty structures)?*

How would you rate your experience loading, formatting, or migrating client data into software templates or import files (for example, Excel or CSV uploads) where accuracy was critical?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Client Services Associate

Apply for this position