Locum Client Services Associate

Remote

Full Time

Mid Level

The Locums Client Services Associate serves as the primary operational liaison for clients utilizing Ludi’s locum tenens services. This role is responsible for managing vendor relationships, coordinating onboarding and service delivery, and ensuring seamless execution of locum’s workflows. The position requires strong relationship management, operational discipline, and attention to detail within a fast-paced healthcare technology environment.

Responsibilities:

Serve as the primary point of contact for all clients utilizing Ludi’s locum tenens services.
Own and manage relationships with locum tenens vendors to ensure seamless coordination and high-quality service delivery.
Coordinate vendor and client onboarding, training, and ongoing utilization of locums’ services.
Process and reconcile locum tenens invoices, timesheets, and payment documentation with a high degree of accuracy.
Manage client-specific locums’ workflows, including data loads, reporting, reconciliation, and tracking.
Respond to client inquiries and proactively resolve issues related to locum tenens services.
Conduct quality assurance on vendor work, identify trends or recurring issues, and escalate findings to senior leadership as appropriate.
Collaborate closely with Account Managers to ensure locum services align with broader client strategies and needs.
Contribute to project-based initiatives such as process improvement, vendor performance analysis, and client training efforts.

Education, Experience & Skills

Bachelor’s or Master’s degree preferred
1-2 years of experience in healthcare, locum tenens staffing, vendor management, or related field preferred.
Knowledge of the healthcare industry, including physician-hospital and provider relationships, is strongly preferred.
Strong relationship management skills with the ability to coordinate effectively across multiple stakeholders.
Clear, professional communicator comfortable interacting with individuals at all levels of an organization.
Exceptional organizational skills and meticulous attention to detail, particularly in financial reconciliation and documentation.
Strong writing, project management, and time management skills.
Ability to work independently in a home office environment within a fast-paced, early-stage company.
Flexible and adaptable, with the ability to shift between functional areas as business needs evolve.

Position is remote but the candidate must reside in the United States.

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Locum Client Services Associate

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